Before making a decision about purchasing, it's important to note that all custom commission work sales are final.

We do not offer cancellations, or returns or refunds.

You should purchase only if you are comfortable with receiving a plush made in our style at our discretion.

The agreed-upon reference or major details cannot be changed after purchase and we do not make changes to the final plush.

Notice:
We try exceptionally hard to ensure the final product is as close to the
mockup as possible - but we create handmade items which are subject to minor variation. You must disclose all aspects of the character that you wish to be included.

By purchasing, you are agreeing to accept the possibility of slight differences between the 2D mockup image and a finished 3D plush.

Thank you for considering Cutiepies! Please feel free to ask any questions you may have. We look forward to bringing your unique plush to life!

☆ After purchase, we send you a mockup image of what your plush will look like in our style as a 2D image. This includes the closest
approximations of fabric and thread available to us.
☆ You can request very minor design edits ONE time at this stage to fine-tune your vision. This can be feature orientation/positioning, or color changes.

• Some requests may not be possible to fulfill and are subject to decline at the artist's discretion.
• Please note that any further changes to the design are not possible AFTER this stage.
• In the event that we do not hear from you after two (2) contact attempts, we will proceed with the proposed design without any changes.

☆ We will send you images of the finished plush as a courtesy before we ship it out. We do not make changes to the final plush.

How to Proceed:
☆ Reach out via message here in the Chat, or on Etsy with information about your specific request.

Processing Time:
☆ Handling time for custom orders is 10 weeks, and your order will be placed at the bottom of our queue after purchase.